Exceptions Handling

Exceptions may account for just a fraction of your mail responses, but how you handle those transactions is a reflection of the overall quality of your donor care.

We route responses that require additional handling to our Exception Services department – or to you as the client if requested – where they’re processed according to your unique business rules. We deliver a complete back-office solution that minimizes the number of transactions sent to you, helping your staff stay focused on mission-critical work.

Highly trained employees process every non-standard piece of mail we receive, no matter how irregular or complex. Each transaction receives individualized care according to your specifications – ensuring the swift, thoughtful and accurate response every donor deserves. 

Merkle RMG’s exception services include:

  • Sending rejected responses back to the donor
  • Database look-up for white mail responses and other queries
  • Direct keying into client databases where required
  • Tributes
  • Matching gifts
  • Donor comment mail
  • Hand-written notes as well as auto-pen capabilities
  • Fulfilling annual reports, back issues of magazines, and other special requests

Learn about this service and more in our Donation Processing video:

Next Page: Contact Management

 

 

Insights

The Benefits of Outsourcing

Merkle RMG commissioned this study to learn more about how nonprofits manage their direct mail responses, how well they are performing, the importance of specific attributes when evaluating outsourcing options and their perception of the benefits of outsourcing.

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Disaster Recovery & Business Continuity

The chances that an event will occur that disrupts the processing of your direct mail responses are small but the impact can be devastating. Learn about the importance of having a well-defined Disaster Recovery/Business Continuity Plan and what it should cover.

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